For Veterinarians

We provide prompt care to sick and injured pets in a way that optimizes care and minimizes stress for patients, clients, and our team. To do this, our urgent care is utilizing an appointment-based model with two parallel teams working in tandem to see patients.

• A client requests an appointment online.
• The client will be guided through a series of easy steps to ensure their pet’s presenting complaint is appropriate for an urgent care (i.e., the pet is stable enough to be seen by an urgent care rather than an ER).
• A Client Service Coordinator will follow-up to ensure we have a clear understanding of the pet’s problem.
• The client’s pet will be assigned to an appointment with either our medical or procedural team.

Our goal is to help to alleviate some of the burden on the veterinary community. In addition to sick pets, we can help by seeing your patients for routine or recheck lab work or x-rays.

To request a diagnostics appointment for your client:

Please call us at 804.206.9122 and a Client Service Coordinator will call your client directly to set the appointment.

Medical records from the urgent care visit, including the patient’s medical chart, discharges, and treatment sheets will be made available to the primary care veterinarian through our EMR’s portal. We recognize how crucial prompt access to complete records can be, so we aim to get those records uploaded to the portal within 24 hours of a patient’s visit.

You can rest easy knowing your client will have a professional and compassionate experience with us.

• Upon arrival for their appointment, the client and their pet will be escorted into an exam room.
• A team member will obtain a set of vitals and any significant medical history, as well as confirm the presenting complaint.
• Our doctor will then perform a focused assessment, which involves a focused history, exam, diagnostic testing, and treatments, all of which are centered around the presenting complaint.
• While the goal of our focused assessment is to address the urgent problem efficiently and effectively, if significant but unrelated diseases become apparent during our exam or diagnostic testing, we will make recommendations to the client regarding referral or follow-up.

Following an assessment…

• A diagnostic and treatment plan will be made. The majority of our diagnostic testing will be performed in-house, so we can provide the client with same-day results and recommendations for their pet’s urgent problem.
• If specific diagnostic tests are submitted to a reference lab, those results will be made available to the primary care veterinarian and the client as soon as they’re available via our team care advocate. In most cases, our urgent care patients will be discharged home for continued care and monitoring. Our team care advocate will review all discharge instructions, medications to go home, and supplemental client education material with the client.
• Less commonly, an urgent care patient may need to be transferred for continued care with a 24-hour ER and Specialty center. We will do our best to ensure that the client understands what to expect during the transfer process and that the patient is as stable as possible for transport.

As our name indicates, we want to be your partner in care. We would greatly appreciate your feedback and any suggestions you may have as to how we can be a good partner and better serve you, your clients and their pets.

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