Frequently Asked Questions

Partner Veterinary Urgent Care bridges the gap between your primary care veterinarian and an ER and Specialty hospital.  We provide prompt treatment for common, non-life-threatening illnesses and injuries .

We are an appointment-based clinic, helping to eliminate the need to wait when your pet is uncomfortable, but stable. Click here to make an appointment.

We are open Saturdays -Thursday 10:00 AM - 8:00 PM. We operate on an appointment-based model to lessen wait times and to provide you and your pet with our undivided attention. 

At this time, appointments are required. Please call  us at 804.206.9122 or use our online form to request an appointment. A Client Service Coordinator will call you directly to set the appointment.

We treat urgent but non-life-threatening illnesses and injuries like minor wounds, ear and eye issues, and mild vomiting and diarrhea. PVUC will tell you precisely when to follow up with your primary care veterinarian.  See our What Is Urgent Care page for more information.

We provide care for dogs and cats. Although we love all kinds of animals, we’re here to deliver the most efficient urgent care for the largest number of pet owners.

A presenting complaint is the injury or illness for which you’re seeking treatment with an urgent care. For example, an ear infection or a broken toe nail can be treated, but chronic illnesses or injuries that are unrelated to their urgent problem cannot.

A focused assessment takes a detailed look at the body systems that directly relate to your pet’s urgent problem. This means your pet may have other diseases not identified during his/her urgent care visit, which is why a relationship with your primary care veterinarian is critical to your pet’s health.

We recognize the importance of clear, concise communication with your primary care vet. Your pet’s medical record will be available to your primary care veterinarian within 24 hours of your visit through our electronic medical record system’s patient portal.  

PVUC exists to work in collaboration with your primary care veterinarian and emergency hospitals. We see pets for urgent problems that require prompt care, but don’t require extensive diagnostics, long-term management, or intensive care.   

Our team will discuss which options are right for you and your pet, including a follow-up visit with your primary care veterinarian, immediate transfer to a 24-hour emergency hospital, palliative at-home care, or humane euthanasia. In rare cases of life-threatening illness, emergency stabilization at PVUC will be recommended prior to referral to a 24-hour emergency hospital.

Anesthesia may be required for pets who need procedures performed (example: wound repair). There are inherent risks with anesthesia, and we do everything we can to minimize those risks.

No. Our urgent care is not staffed 24 hours a day. If your pet requires ongoing treatments or hospitalization for any reason, we will discuss transfer to a 24-hour emergency facility.

Prescription medications will be provided to treat your pet for his/her presenting complaint only. If your pet needs an extended course of treatment OR medications for unrelated medical problems, we refer you back to your primary care veterinarian.

We only offer urgent care for pets. If a patient is bitten by a potentially rabid animal, we can provide a booster rabies vaccine.